These policies are designed to ensure transparency, protect both our clients and our business, and maintain our commitment to professionalism and excellence in Zambia and beyond.
- Service & Fee Policies
- Diagnostic Fee & Service Authorization:
A non-refundable diagnostic fee will be charged for all hardware and software evaluations. This fee covers the technician's time and expertise in assessing the issue. The full repair cost will be provided to the client for authorization before any further work begins. The diagnostic fee will be applied towards the total cost of the repair if the client approves the service.
- Warranty on Services and Parts:
All hardware repairs and new parts installed by Salvial Technologies, Inc. come with a 30-day limited warranty, covering the specific repair performed and the parts used. This warranty does not cover new issues, accidental damage, or pre-existing problems not related to the original repair. All software solutions are guaranteed for functionality at the time of completion, but are not warranted against future issues caused by user actions, new software installations, or malware.
- Consultation & On-Site Visit Fee:
A non-refundable consultation fee of ZMW250 is applicable for every on-site service, payable at the time of the initial consultation or on-site visit. This fee covers the cost of our expert’s time and travel to assess your needs and provide a tailored quote. For services with a total value exceeding ZMW5,000, Salvial Technologies, Inc. may credit this consultation fee towards the final invoice at our discretion.
- Payment & Project Policies
- Payment Terms & Upfront Deposits:
For hardware and software repairs, payment for all services and products is due in full upon completion of the service and before the return of any repaired device or system. We accept cash, mobile money, and bank transfers. For business clients with service agreements, payment terms will be specified in the signed contract.
For intellectual services, including but not limited to Graphic Design, Web Development, Cybersecurity Consulting & Testing, Software Testing, IT Consulting, Social Media Optimization, and User Orientation, a 50% non-refundable upfront payment of the total project cost is required before any work is commenced. This secures your project slot and covers initial planning and resource allocation.
- Contract Withdrawal / Cancellation Fee:
Should the client choose to withdraw from a contract for an intellectual service project after work has commenced, a cancellation fee equivalent to 20% of the total project cost will be due. This fee compensates for administrative costs, project planning, and any work completed up to the point of cancellation.
- Non-Collection / Abandoned Device Policy:
Repaired devices or systems that are not collected by the client within 90 days of the completion notification will be considered abandoned. After this period, Salvial Technologies, Inc. reserves the right to dispose of the device or its components to recover costs for parts and labor. We will make reasonable efforts to contact the client multiple times before taking this action.
- Privacy & Data Policies
- Data Confidentiality and Security:
We treat all client data with the utmost confidentiality. Our technicians will only access data necessary to perform the requested service and will not inspect, copy, or share any personal information. All data is handled on secure systems and is never accessed for personal use.
- Client Data Backup Responsibility:
Clients are solely responsible for backing up all personal and business data on their devices before submitting them for service. While our technicians take every precaution to prevent data loss, Salvial Technologies, Inc. is not liable for any data loss that may occur during the diagnostic or repair process.
- Operational & Conduct Policies
- Professional Conduct and Courtesy:
Our team is committed to providing respectful, professional, and courteous service at all times. All Salvial Technologies, Inc. staff members will adhere to a strict code of conduct, whether at our premises or on-site at a client’s location.
- On-Site Health and Safety:
When providing on-site services, our technicians will follow all client-specific health and safety regulations. We expect clients to ensure a safe working environment for our staff, free from hazards or risks.
- Project Management & Intellectual Property
- Scope of Work (SoW) & Change Management:
For all intellectual and project-based services, a formal Scope of Work document will be created and signed by both parties. This document defines the exact deliverables, project timeline, and agreed-upon price. Any changes requested by the client outside of this signed SoW will be considered a "Change Request" and may incur additional fees and timeline adjustments, subject to a new signed agreement.
- Intellectual Property (IP) Rights & Licensing:
Upon receipt of the final payment, the client will be granted full ownership and intellectual property rights to the final deliverables of a project (e.g., graphic designs, code, website files). Salvial Technologies, Inc. retains the right to use the work for portfolio and marketing purposes unless a Non-Disclosure Agreement (NDA) is in place.
- Client Acceptance & Final Sign-Off:
Upon project completion, the client will be provided with a final delivery for review. The client has [e.g., 7 business days] to review and provide feedback. Once the client provides written approval or the review period expires without feedback, the project will be considered formally accepted and completed. Any further work will be treated as a new request.
- Terms of Service & General Liability
- Limitation of Liability:
The liability of Salvial Technologies, Inc. for any loss or damage, whether direct or indirect, shall not exceed the total amount paid by the client for the specific service in question. We are not liable for incidental, consequential, or punitive damages, including but not limited to lost profits or data loss.
- Right to Refuse Service:
Salvial Technologies, Inc. reserves the right to refuse service to any client, device, or system that poses a safety risk, contains illegal content, or involves abusive behavior. We also reserve the right to decline a service if we determine the repair is not feasible or the device is beyond economic repair.
- Third-Party Software & Hardware Disclaimer:
Salvial Technologies, Inc. is not responsible for the performance, defects, or failure of any third-party software, hardware, or cloud service (e.g., operating systems, applications, hosting platforms) used in our solutions. Our responsibility is limited to the services we provide and the parts we install.
- Force Majeure Clause:
Salvial Technologies, Inc. will not be held liable for any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to power outages, natural disasters, strikes, civil unrest, or acts of God.
- Dispute Resolution:
In the event of a dispute, both Salvial Technologies, Inc. and the client agree to first attempt to resolve the issue through good-faith negotiation. If a resolution cannot be reached, both parties agree to explore mediation or arbitration as a primary alternative to litigation.
- Guiding Principles of Partnership
- Commitment to Peace, Partnership, and Universal Respect:
As a company guided by the principles of Christ Jesus, our commitment to peace, partnership, and service extends to every client, partner, and individual we do business with. This approach is not limited by race, religion, beliefs, or any other cultural difference. We are dedicated to fostering relationships built on mutual respect, transparent communication, and integrity. We strive to exemplify the Fruit of the Spirit—including love, joy, peace, and kindness—by seeking peaceful and amicable resolutions to any disagreements, upholding gentleness and patience in all our dealings. Our goal is to build lasting partnerships in a spirit of togetherness, ensuring our services are delivered with goodness, faithfulness and a heart for serving our entire community.
Salvial Technologies